Legal

Privacy Policy


Effective Date: September 2026

1. Introduction


Cuts By Silk ("we," "us," or "our") is committed to protecting the privacy and personal information of everyone who visits or uses our website at cuts-by-silk.multiscreensite.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data.


By using the Site or submitting any form that includes your contact or phone number, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit your information.


2. Information We Collect


We may collect the following types of personal information:

  • Contact information: name, email address, phone number, and business address
  • Communications: messages you send us through contact forms or support channels
  • Usage data: pages visited, time spent on pages, browser type, and device information (collected via cookies or analytics tools)
  • SMS consent data: your explicit opt-in consent to receive text messages, the date and time of consent, and the form through which consent was given


3. How We Use Your Information


We use the information we collect to:

  • Respond to inquiries and provide requested services
  • Send appointment reminders, service updates, and other messages you have opted in to receive
  • Comply with legal obligations and carrier requirements
  • Improve the performance and content of our website
  • Prevent fraud and protect the security of the Site


4. SMS and Mobile Messaging


We operate an SMS messaging program to communicate with customers who have given explicit consent to receive text messages from us.


4.1 Opt-In and Consent

We collect your mobile phone number and send SMS messages only when you have given us your explicit prior written consent. Consent is obtained through a clearly labeled opt-in checkbox on website forms. Checking the box and submitting the form constitutes your agreement to receive text messages from Cuts By Silk. Consent to receive SMS messages is not a condition of purchasing any product or service.


4.2 Types of Messages

By opting in, you may receive: appointment reminders and confirmations, service updates and follow-ups, promotional offers and announcements, and transactional notifications related to your account or requests.


4.3 No Sharing of SMS Data

Your mobile phone number, SMS opt-in consent, and any data collected in connection with our messaging program will NOT be sold, rented, leased, shared, or disclosed to third parties or affiliates for their own marketing, advertising, or promotional purposes.


4.4 How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any message received from us. You will receive a one-time confirmation that your request has been processed.


4.5 Help Instructions

If you need assistance, reply HELP to any message or contact us at (704) 281-4862.


4.6 Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.


4.7 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.


5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. SMS consent records are retained for a minimum of four (4) years in compliance with TCPA record-keeping requirements.


6. Your Privacy Rights

Depending on your location, you may have the right to access, correct, or delete personal information we hold about you, and to withdraw consent at any time (including SMS opt-in).


7. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to collect usage data and improve your experience.


8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from minors.


9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of the Site after any update constitutes your acceptance of the revised Policy.


10. Contact Us


Cuts By Silk

520 Collins-Aikman Drive, Suite H231, Charlotte, North Carolina, 28262

Phone: (704) 281-4862